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How we support your business
Your account manager is your first port of call and your champion inside Habitech. Behind them sits a team of pre-sales specialists covering every corner of the portfolio, from lighting and networking to reference cinema.
- A dedicated account manager who knows you and your projects
- Pre-sales specialists for audio, video, lighting, control and networking
- Product training and demonstrations at our Experience Centre
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How we support your sales orders
However you prefer to order, our customer service team makes it effortless. Place your orders by email or phone, or let the team set you up with web access so you can order on our website at a time that suits you. From there, they keep your projects moving with clear communication on stock, despatch and delivery.
- Orders placed your way, by email, phone or online
- Web access set-up for ordering whenever it suits you
- Stock availability, despatch and delivery updates
- A friendly voice whenever you need one
Going further for your business
Beyond distribution, two specialist teams are here to add real value to your projects and your brand. Think of them as an extension of your own business, on call whenever you need them.
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Design Services
From home cinema design and system specification to professional audio and network design, our design team helps you deliver reference-grade results, with documentation your installers will thank you for.
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Marketing
Our marketing team supports your growth with product content, case study opportunities, co-marketing and the materials you need to present world-class brands to your clients beautifully.
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How we support you and your credit line
Our finance team works with you, not against you. From setting up your account and credit line to keeping statements and payments straightforward, they make the commercial side of our partnership simple and transparent.
- Account set-up and credit line management
- Clear statements and straightforward payment terms
- Support as your business and credit needs grow
- A direct line for any invoicing or account queries
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We are filming with the team right now. Check back shortly to meet them properly.
When it goes wrong, we put it right
Even the best systems sometimes need a helping hand. Our technical support team is here when something is not behaving, and our returns process makes sending something back simple and trackable.
- In-house technical experts across the whole portfolio
- Troubleshooting support for products and installed systems
- A simple, trackable returns process with an RMA for every item
- Warranty coordination with our manufacturers on your behalf